We have compiled a list of some of the more Frequently Asked Questions that we receive regarding our products and using our online shopping site. If you have any additional questions that are not answered here, please feel free to send us an email at: graves601@HotelsAtHome or by calling Customer Service at 800-256-0039.

Frequently Asked Questions:

Who makes the bed? How long does it take? How do I order?
Why is it special? Can I purchase it in a retail store?

How do I place an order?

How do I use the shopping basket?

How are items shipped? What shipping options do I have?

How are shipping costs calculated?

How do I finalize my order?

Who is responsible for international duties and taxes?

What is your return policy?

Q: Who makes the bed? How long does it take? How do I order? Why is it special? Can I purchase it in a retail store?

A: The bed is manufactured exclusively for Graves | 601 and is only available for purchase through this catalog. It is composed of a mattress with the exclusive motion separation technology and individually pocketed coils. Each bed is sold as a mattress and box spring unit and is made to order. Beds take approximately six to eight weeks for delivery. To place an order, please call toll free at 800-256-0039, Monday through Friday 8am-9pm Eastern Standard Time or Saturday 9am-6pm EST.

Q: How do I place an order?

A: Once your have added all the items you wish to purchase to the shopping basket, you are ready to complete your order. Simply follow these easy steps to ensure success.

• Finalize the items in your shopping basket
• Complete your shipping and billing information
• Review your order
• Enter your payment information and confirm your order

Q: How do I use the shopping basket?

A: The shopping basket contains all the items you selected while you were shopping. When you add an item to your basket it will update the Shopping Basket Summary which appears on all e-commerce pages in this site. To view your cart details you can click on the 'Basket Details' button below the Shopping Basket summary or you can click the Shopping Basket button on all other pages.

On the shopping basket page you can choose to continue shopping, delete items, update quantities, or check-out. To delete an item, set the quantity for that item to zero (0) and then press the 'Update Quantities' button. When you're done shopping and ready to complete your order, press the Check Out button.

Q: How are items shipped? What shipping options do I have?

A: All purchases are shipped via ground transportation in the continental USA only.
Call toll free 800-256-0039 for questions and information about expedited and international shipping.

Q: How are shipping costs calculated?

A: Shipping costs are calculated based on the total amount of your order before any taxes have been applied, except for the Mattress & Box Spring which have separate shipping costs associated with them.

Shipping Costs Table**

** Mattress & Box Spring: Call for Pricing
Please call for detailed shipping costs for the mattress & box spring. The shipping costs for this item are additional and will vary based on delivery destination. The rates above are not reflective of those for the mattress & box spring.

Q: How do I finalize my order?

A: A final summary of your order will be displayed along with your order number. Please refer to this number when referencing this purchase. On this order form page there are fields to enter your payment information (credit card type, card number, and expiration date). After entering this information, click on the "Confirm Order" button. By clicking on the "Confirm Order" button you are authorizing a charge to the credit card you have provided.

After clicking on the "Confirm Order" button you will be taken to a confirmation screen verifying that your order has been received. You will also receive an email of the order you have just placed.

Q: Who is responsible for international duties and taxes?

A: All duties and taxes are the responsibility of the recipient and will be assessed upon delivery. Please note that all prices listed on this site are listed in US dollars.

Q: What is your return policy?

A: Return Policy:
Items are accepted for credit or exchange if returned in new/saleable condition within 30 days of purchase. A refund or exchange will be made to the purchaser upon request. Please note that beds, pillows and opened bedding are not returnable.

For items being sent to our Returns department, please be sure to ship your item by insured, traceable mail. This service is offered by USPS, UPS, FedEx and other carriers. Please include a note with your address and daytime phone number along with your instructions and a copy of your sales receipt or packing slip, and send to:

Graves | 601 - Hotels At Home
Attn: Returns
2 Daniel Road East
Fairfield, NJ 07004