CUSTOMER SERVICE
CONTACTING CUSTOMER SERVICE
Customer service is available via email 24 hours a day/7 days a week. Please allow one-two business days for a reply from a customer service representative.Customer service may be reached via phone:
Monday-Friday 8AM - 10PM EST
Saturdays 9AM - 5PM EST.
Your feedback is important to us. Please send any comments regarding this Website to:
graves601hotel@hotelsathome.com.
HOW TO PLACE AN ORDER
Once your have added all the items you wish to purchase to the shopping basket, you are ready to complete your order. Simply follow these easy steps to ensure success.- Finalize the items in your shopping basket
- Complete your shipping and billing information
- Review your order
- Enter your payment information and confirm your order
STEP 1: Shopping Basket
The shopping basket contains all the items you selected while you were shopping. You can choose to continue shopping, delete items or update quantities.STEP 2: Shipping and Billing
If this is your first time placing an order you will be asked for your shipping and billing information. Your shipping and billing information will be saved. All purchases are shipped via ground transportation in the continental USA only.Call toll free 800-256-0039 for questions and information about expedited and international shipping.
STEP 3: Reviewing Your Order
This is the last chance to review your order to ensure accuracy. If any information is incorrect, please use your browser's back button and make any corrections.STEP 4: Order Confirmation
A final summary and confirmation of your order will be displayed along with your order number. Please refer to this number when referencing this purchase. By clicking on "Confirm Order" you are authorizing a charge to the credit card you provide. A confirmation will be sent to you by email.
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Please send any questions or comments to: graves601hotel@hotelsathome.com
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